1) Excellent customer care: We pride ourselves on our close relationship with clients built on the simple virtues of punctuality, good time keeping and courteousness
2) Super quality cleaning: Our work is always done to a very high standard, tailored to your exact requirements. All work is agreed in advance using a detailed job specification sheet.
3) Professional and fully trained staff: All our staff can be identified by their smart uniform and name badge. We carry out the strictest security checks on all our staff and every employee is fully trained to meet your requirements.
4) Insured, Bonded, Background-Checked. R&B Cleaning Service takes the hiring and training of its cleaners very seriously. Although many of our cleaners have previous cleaning experience, each of our cleaners is trained for 3-5 days, by our VP of Operations or one of our trainers. This training ensures that our cleaners: 1) clean effectively, 2) are less likely to damage your personal items, 3) maintain a professional dress, demeanor, and attitude (our cleaners will arrive professionally dressed and will not be on the phone in your apartment for more than a minute at a time (usually with the home office)). Further, although theft has never been a major issue here at R&B Cleaning Servive, we perform a thorough background check on every employee. Additionally, in the rare case of theft, we are bonded to allow for recovery of the value of stolen items.
5) Responsive and easy communication: Ease of communication is the key to our customer care. Our Operations Manager is available by phone or our contact form and a customer care book allows us to track progress and make changes where necessary. All queries are dealt with in 24 hours.
6) Environmentally aware – clean and green: We use environmentally friendly and recycled products wherever possible. Our operatives are trained to be fully aware of the ecological implications of each job.
7) A full range of services and products: We offer the full range of cleaning services and products including carpet, upholstery and window cleaning, floor maintenance and janitorial supplies.
8) Free quotation – no obligation: We're happy to provide a free estimate. We're sure that you'll find our services cost effective and highly competitive.
9) Fast and Convenient Online Scheduling; Let's face it: getting people on the phone is difficult. A company misses your call, you leave a message, they call when you are in a meeting, and next thing you know.... you are stuck with a messy apartment or office! With R&B Cleaning Service you can schedule your appointments online 24 hours a day, 7 days a week.
10) Enthusiastically recommended by our clients Several of our clients have supplied detailed Case Studies. Each case study describes the challenges involved for R&B Cleaning Service, how the contract has been planned and executed and how the client rates our performance.